Privacy Policy

At The Cake Company, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or place an order.

We handle personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

What Information We Collect

We may collect the following personal information:

• Your name

• Email address

• Telephone number

• Billing and delivery address

• Order details

• Payment information (processed securely via third-party providers)

• Any information you provide when contacting us via WhatsApp, email, or website contact forms

When you visit our website, certain technical information such as your IP address or browser type may also be collected through analytics tools.

How We Use Your Information

Your information is used to:

• Process and fulfil your orders

• Respond to enquiries

• Arrange delivery or collection

• Issue invoices

• Provide customer support

• Improve our website and services

We only collect data that is necessary to provide our products and services.

WhatsApp Communication

If you contact us via WhatsApp, your phone number and any information you share will be used solely to respond to your enquiry and manage your order. Please note that communication via WhatsApp is subject to WhatsApp’s own privacy policies.

Sharing of Information

We do not sell or share your personal data with third parties for marketing purposes.

Your information may be shared only where necessary with trusted service providers such as delivery couriers, payment processors, or website hosting providers. These partners are required to handle your data securely and confidentially.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, comply with legal and accounting obligations, or resolve disputes.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Your Rights

You have the right to request access to your personal data, ask for corrections, request deletion where legally permitted, or withdraw consent where applicable.

If you would like to exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Cake Company
Studio in Zumikon, Switzerland
Email: info@thecakecompany.ch
WhatsApp: 0797821923